| 1. What is your return policy?
There are no credit refunds. If any item purchased on www.shopjdo.com , excluding JDO Couture dresses, accessories, bikinis, and sale items, fails to meet your expectations then it may be returned by mail to the address below within 14 days from the shipped date for an online store credit or exchange for another size or product. Please scroll down for return policy on the JDO couture dresses.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 14 days from the shipped date. MERCHANDISE MUST HAVE TAGS ATTACHED, BE UNWORN AND IN GOOD CONDITION. Once your packaged has been sent back and received, you will be contacted via email and will receive a store credit to use only for the website. If you are making an exchange, please be aware that a shipping fee will be charged in order to send out the item that is being exchanged. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 14 days from the shipped date.
******Return Policy for JDO Couture Dresses********
Please Note: Most dresses require alteration to achieve a
perfect fit. Dresses are made according to standard measurements based
on the manufacturer size chart and may be altered to fit you.
Alternation is the at the sole cost and discretion of the purchaser and
is not provided by ShopJDO. Please select a larger size based on
your measurement and the size chart. While the majority of dresses can
be taken in to fit you, most dresses are difficult to let out. All
dresses featured at ShopJDO are US sizes. If you are ordering
outside of the US, sizes may run differently.
Return:
Because of the special nature of the Industry Standard for Formal Wear
business, ShopJDO does not accept returns. Because ShopJDO
features high quality dresses which are often special ordered in the
size and color of your choice, merchandise cannot be returned for a
refund. Please measure carefully as you are responsible to select the
appropriate size and color. The majority of items feature a size chart
on the product page for your convenience. If a size chart is not
available or you need assistance measuring yourself, please contact us through email and we will be happy to assist you. All Dresses In the JDO Couture Category Are Final Sale.
2. If I want to return the merchandise, what do I do and who do I send it to?
Place it back in the box or bag that you received it in and mail it back to:
Shopjdo.com- Jus d'Orange
777 NW 72 Avenue Suite 2117
Miami, FL 33126
Please insure the package because we are not responsible for packages that get lost or misplaced.
* Note that we do charge a shipping fee to send the product back to you if you are requesting an exchange.
3. Ok, I sent the merchandise. How do I use the store credit on the website?
Once we have received the merchandise and make sure that it is in good condition, we will send you an email with a private coupon code which will give you the store credit to apply to whatever new purchase you make.
4. Do you ship to international countries?
Yes, we ship to some international countries with payment going through paypal. In order to place an order, please make sure to have a paypal account. All international orders will be processed and shipped out as soon as payment is received through paypal. All international orders will be shipped using United States Postal Service International Priority Mail.
International Orders Restrictions:
-Delivery is not available for P.O. Boxes
-Orders shipping to International addresses have a maximum merchandise
sub-total purchase amount limit of
$1,000, or a maximum purchase item limit of 20 items per order,
whichever comes first.
Please note: International shipments may be subject to import taxes,
duties and customs fees, which are levied once your package reaches the
country of destination, and are the responsibility of the recipient.
Domestic US Shipping Information:
Orders made from Monday-Friday before 5pm Eastern time, will be processed and will be shipped out within 3 business days from date the order was placed. All orders get shipped out with USPS mail. Customers have a choice between USPS priority mail or express mail. Once your ordered has been shipped out, you will receive an email with the USPS tracking number of your package. For all package tracking info., please check the www.usps.com website to check the status on your package. |
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